Cancellation & Refund Policy

Last Updated: 1 Dec 2025

1. General Policy

We understand that schedules may change. To maintain fairness and consistency, Forge Club uses a clear cancellation and rescheduling policy for all private training sessions.

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2. Cancellations Made 24+ Hours Before a Session

If you cancel more than 24 hours before your scheduled session:

• The session is fully refundable in the form of a session credit

• You may use this credit to book another session at any later date

• You are free to decide when you want to use the session credit

• No fees or penalties apply

This ensures flexibility while allowing us to manage scheduling effectively.

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3. Cancellations Made Less Than 24 Hours Before a Session

If a cancellation occurs within 24 hours of the scheduled session time:

• The session becomes non-refundable

• The session is considered expired

• No rescheduling, session credit, or refunds will be provided

Late cancellations affect the ability to serve other clients, so this rule ensures fairness and time management.

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4. No-Show Policy

If you do not attend your scheduled session and do not provide notice:

• The session is fully forfeited

• No refunds or credits will be issued

Repeated no-shows may affect future booking privileges.

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5. Rescheduling

Rescheduling follows the same rules as cancellations:

• 24+ hours before: allowed and converted into a session credit

• Within 24 hours: treated as a late cancellation and the session expires

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6. Emergency Considerations

In rare, genuine emergencies, exceptions may be reviewed at our discretion, but approval is not guaranteed.

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7. Contact for Cancellations

All cancellations must be made via:

• WhatsApp

• Phone call

This ensures the cancellation is recorded properly.